Frequently Asked Questions

This page contains a number of questions that are frequently asked by employees whose employers use SimplePay as their payroll software provider. Please read the answers carefully, and contact your payroll administrator, manager, or human resources (HR) department if you need any further help with payslips, tax certificates, or leave.

Why am I receiving a reminder email?

SimplePay is a payroll processing platform that your company uses. We offer a Reminders feature that includes the capability to send email notifications to employees such as you. This ensures that you are informed of important dates such as leave expiry. The email you’ve received serves as that notification, and it provides information about the type, number of days, and expiry date of the leave in question. Refer to the FAQs below for further information.

Why is my leave expiring?

Your company’s leave policy allows you to carry forward unused days into the next cycle. Leave that is carried forward into the following cycle normally has an expiration date to encourage you to use your leave.

It is not the leave you are accruing in the current cycle that is expiring. The reminder email you received is applicable only to the leave carried forward from the previous cycle.

Who do I contact about my leave expiry?

SimplePay is the payroll platform used by your company. We do not have access to your records or payroll. Please contact your payroll administrator, manager, or HR department with any queries or concerns you may have.

How do I view my payslips?

You must have the latest version of a PDF viewer on your device.

To gain access to your payslips if you are using the mobile app:

  1. Log in to your SimplePay account.
  2. Click on the Payslips tab.
  3. Click on the PDF icon next to the date of the payslip that you would like to view for a detailed version of your payslip.

If you are using a PC or laptop to view your payslips:

  1. Log in to your SimplePay account.
  2. Click on the Payslips tab.
  3. Click on the date of the payslip you would like to view.

If you are unable to see a payslip date, please refer to the next question.

I need access to my payslips, but they are not showing up on my profile.

If you can’t see the payslips you need, you will need to contact your company’s payroll administrator or HR department, and request that they release the payslips to Self-Service so that you can access them.

I have started working for a new company, but I am seeing payslips from my previous employer only.

If you are reading this, it is most likely that your previous employer used SimplePay, and that you’re used to finding your payslips on your SimplePay Self-Service profile. Now that you’re working for a new company, there are two likely scenarios, each of which is discussed below.

A. The new company also uses SimplePay.

You can use the same email address for more than one SimplePay account. If your previous and current employer both use SimplePay, and you gave both of them the same email address, you may have an Employee Self-Service user for both companies.

You can switch between these users as follows:

Mobile app

  1. Click on the hamburger menu (three horizontal lines) in the top right.
  2. Click Switch Company.
  3. Under Employee Self-Service, click on the name of the company for which you want to view your payslips.

Web version

  1. Click on the Profile icon ( ).
  2. Click on User Profile.
  3. Under Switch Active User, you’ll see a list of all your accounts and the companies they belong to. Look for the name of your current company in brackets, and click on the account you are looking for.

If your current company’s name does not appear (mobile app), or there is no user with your current company’s name in brackets available under Switch Active User (web version), you should contact your current company’s payroll administrator or HR department, and request that Self-Service be enabled for you.

Switch Active User (web version)

If you do not see the Switch Active User heading after you've clicked User Profile, check whether the following is true:

  • The new company does, in fact, use SimplePay; and

  • The payroll administrator or HR department has enabled Self-Service for you. They can read more here:

B. The new company uses another payroll software or service provider.

You should contact your current company’s payroll administrator or HR department, and request that they give you access to the new platform, or send your payslips to you.

How do I update my personal information, such as my banking or address details?

You can submit an Info Update Request by following the guidelines provided here, or you can contact your company’s payroll administrator directly for assistance in updating your information.

When can I expect my salary payment?

You will need to contact your company’s payroll administrator or HR department for confirmation as SimplePay is used only for processing payroll and does not handle employee payments.

How are my statutory deductions (CPF, SDL, and Self-Help Group Fund contributions) calculated?

SimplePay calculates statutory deductions, such as CPF, SDL, and Self-Help Group Fund contributions, by following the relevant statutory body’s guidelines. You can check the help pages below for a general overview, but for details about a specific amount on your payslip, please contact your company’s payroll administrator.

What is this message about 2FA and why do I have to enable it?

Your employer or payroll administrator has chosen to make 2-Factor Authentication (2FA) mandatory. This is one of the best things they could do to help keep your information safe and protect it from unauthorised access, e.g. from criminals who want to make changes to your banking details.

You can read more about 2FA and how to enable it on the web version of SimplePay here: