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Frequently Asked Questions
Why can’t I add a company?
Is there a quicker way to find employees on SimplePay?
Can I transfer a company to a different profile?
Account Dashboard
Payroll Setup
Company Setup
Split Pay for Custom Leave Types into Separate Accounts
Payslip Settings
Employer Details
Employer Filing Details
GIRO Settings
Pay Frequencies
Beneficiaries
Pay Points
Job Grades
Custom Items
Formulas
Templates
Employee Setup
Add Employees
Basic Info
Custom Employee Fields
Regular Hours
Take-On Balances
Frequently Asked Questions
How do I delete an employee?
How do I transfer employees from an old company to a new company?
Can I have weekly and monthly paid employees in one company?
Why can’t I capture take-on balances for an employee?
Can I use an employee identification number more than once?
Feature Labels
Payroll Processing
Payslip Basics
Entering Employee Hours
Notes
Pay Runs
Add a Payslip
System Items
Savings
Employer Loans
Leave Paid Out
Termination Lump Sums
CPF at Higher Rates
CPF Adjustment
Commission (Monthly / Non-Monthly)
Income Withheld (Tax Clearance)
Income Paid Out After Tax Clearance
FWL
Annual Bonus
SHARE
Pension / Provident Fund Outside Singapore
Service Periods
Employees Requiring Form IR21
Ending an Employee’s Service
Payments on or after Termination
Additional Topics
Monthly Variable Component (MVC)
Changing Payslip Dates
Frequently Asked Questions
How does the pro-rata calculation work?
How do I capture daily paid employees?
Why can’t I finalise my payslip?
How do I roll over to next pay period or tax year?
Goal Seek
Payroll Concepts
Statutory Deductions and Contributions
CPF
FWL
SDL
Self-Help Group Funds
Pay-Related Calculations
Leave Pay
Salary Calculations
Legal Status
Special Topics
Tax Clearance
National Service
Director’s Fees
Capturing Phantom Share Payouts
Bulk Actions
Employee Actions (Bulk Terminations)
Bulk Finalise and Review Payslips
Excel Import for Employee Details
Excel Import for Take-On Balances
Bulk Add Once-off Payslips
Custom Bulk Inputs
Bulk Inputs
Frequently Asked Questions
Why can’t I select the date I want for bulk payslip inputs?
Bulk Leave Management
Capturing Leave in Bulk via Excel Imports
Filing and Processes
Monthly Submissions
IRAS Filing
Frequently Asked Questions
How do I register my company for the Auto-Inclusion Scheme (AIS)?
How do I register for CPF?
What is User ID and User ID Type?
How do I resubmit my CPF return?
Reports
Employee Basic Info
Leave and Leave Days Report
Leave Requests
Transaction History Report
Variance Report
Leave Expiry Report
Balances – Loans and Savings
Leave Liabilities
Payslips
Security
2-Factor Authentication
Automatic Logout Settings
Support Access
Accounting
Xero
QuickBooks Online
Accounting for SDL Rounding
Advanced Options
Accounting Splits
Using Xero Tracking Categories
Integrating Accounting Splits
Posting to Separate Entities
Troubleshooting Common Xero Errors
Frequently Asked Questions
Why should I re-authenticate my connection?
Why has my employee’s information been posted to the wrong account?
Can I setup accounting splits and use Xero tracking categories?
Do I need 2-Factor Authentication to use the Xero Integration?
Time and Attendance
Clocking Imports
Generic CSV Clocking File Specification
Leave Management
Leave Types and Entitlements
Off-In-Lieu
Annual Leave
Sick and Hospital Leave
Maternity Leave
Childcare Leave
Paternity Leave
Adoption Leave
Infant Care Leave
Shared Parental Leave
Custom Leave Types
Company-Wide Leave Settings
Employee-Specific Leave Management
Leave Take-On Balances
Active Entitlement Policies (company defaults)
Recording Leave
Leave Adjustments
Deleting Leave
Frequently Asked Questions
How do I calculate the salary of an employee who is on no-pay / unpaid leave for the month?
Leave on Any Day
Self-Service Admin
General Setup
Enabling Self-Service
Self-Service General Settings
Requests
Leave Requests
Info Update Requests
Claim Requests
Approval Structure Setup
Actioning Employee Requests
Approval Override
Email Payslips
Email Tax Certificates
Frequently Asked Questions
Can I enable Self-Service for all my employees automatically?
Employee Self-Service
Payslips
Tax Certificates
Requests
Info Update Requests
Leave Requests
Claim Requests
Billing
Switching to Paid
Billing Details
Billing Method
Freeze Warnings, Freezes and Unfreezing Your Account
View Statements or Invoices
Partners
Managing Client Accounts
Managing Partner Companies
Managing Users
Partner Dashboard
Archives
Leave Version 1 (Old Leave System)
Troubleshooting
I am having trouble logging in
I do not see my payslip(s) when logging in
I see incorrect / incomplete / no information when logging in
I am not receiving SimplePay emails
I am unable to action leave requests
I am having trouble with a bulk upload
Other Frequently Asked Questions
How do I download SimplePay?
How do I back up my information?
Is there a SimplePay app?
Does SimplePay have a blog?
Can you integrate with other systems?
Do I have a contract or agreement with SimplePay?
Is my data safe with SimplePay?
Does SimplePay have a sandbox for testing the API?
How do I delete/close my account?
Does SimplePay provide training for users?
How much space does SimplePay make available to me?
Support
Blog
SimplePay
Payroll Setup
Employee Setup
Employee Setup
The following articles deal with the various aspects of getting your employees set up on SimplePay:
Table of contents
Add Employees
Basic Info
Custom Employee Fields
Regular Hours
Take-On Balances