Improved Functionality for Deleting Leave Requests

At SimplePay, we believe in continuous improvement and are therefore committed to refining and enhancing the system to better suit your needs. With that in mind, we have made tweaks to our leave functionality to improve the deleting of leave requests. We’d like to highlight some of these changes:

  • In addition to payroll administrators and leave admins, previously approved leave requests can now also be deleted by any leave approver that is part of the employee’s approval group.
  • Where the payslip for the period when the leave dates occurred is unfinalised, the leave request will immediately be deleted in its entirety when clicking on Delete
  • Leave requests with leave dates that fall during a pay period with finalised payslips will result in the opening of a new screen when clicking on Delete. From this screen, you can
    • see which of the leave days cannot be deleted as they impact the pay on a finalised payslip, and which of them can be deleted;
    • directly open the payslip where the nett pay is impacted by the leave, if you have administrator rights in addition to being a leave approver; 
    • opt to delete leave in its entirety (the default) or superficially*.

*The Retain these leave dates? checkbox is used to indicate whether leave should be deleted in its entirety or superficially. If you leave the option unchecked, the leave request will be deleted in its entirety (the leave request will be deleted, the leave days will be removed from the calendar and the leave days will be added back to the employee’s leave balance). If you select the checkbox, the leave request will be deleted superficially (only the actual request will be deleted, but the leave will remain recorded in the leave calendar and the leave balance will still take into account the leave days recorded).

You can read more about deleting leave on our help page here.

We hope these improvements provide more useful information and a more enjoyable user experience. 

If you require any assistance, please reach out to our Support team here.

Team SimplePay

New Feature: Show More Payslip Info

When capturing payroll from an employee’s profile, our approach has always been to display only the payslip items that impact nett pay directly. This makes it easier to view exactly what impact (if any) the payslip item has on the salary or wage that the employee actually receives.

To view other payslip items, like statutory employer contributions or fringe benefits, you can click on the Preview link to view the employee’s payslip. We are now delighted to introduce a new feature that allows you view these other payslip items without opening the payslip. Clicking on More next to the Preview link will display all the payslip items from the payslip on the screen.

On the left hand side of the screen, you will see all the items that appear in the payslip section that are used to calculate nett pay. On the right hand side, you will see the other payslip items that do not impact nett pay directly (i.e. they are not directly added or subtracted to get the nett pay – however, they could impact the calculation of another payslip item that impacts nett pay).

We hope this new feature for viewing payslips faster makes payroll even simpler.

Team SimplePay

Alternative Options to Retrenchment for Employers

In our last blog on 23 April, found here, we provided you with information about the various schemes and options available to employers, to help during these challenging economic times. In this blog we shall be writing from a slightly different perspective, looking at what the options are for you, the employer, to avoid having to lay off your employees.

When reading this blog to help inform decisions on possible actions to take for your employees, it is worth bearing the Job Support Scheme (JSS) in mind (covered in our previous blog). The JSS provides a wage subsidy of varying percentages, dependent on the sector in which you operate. This in turn helps to pay employees. The JSS will be revisited below under “Leave Options”.

Remote Working

SME Support

For many businesses based in an office environment, although working from home leads to some complications, these hurdles can often be overcome. This will in turn allow you to keep employees working from the safety of their homes.

In an effort to support Small Medium Enterprises (SMEs) who might not otherwise have the required infrastructure, the Government has enhanced its Go Digital Programme. 

Information on digital resources, grants and training courses can be found on the Infocomm Media Development Authority (IDMA) website. These are pitched at a range of levels, from plans to start using digital solutions, to Industry Digital plans aimed at helping boost growth and productivity. There is also cost free support provided by the SME Digital Tech hub, which more information can be found on the IDMA website.

More SME specific information can be found on the dedicated IDMA SMEs Go Digital page.

Productivity Solutions Grant

A further source of support for SMEs to keep on employees is the Productivity Solutions Grant (PSG), mentioned in the Resilience Budget. The PSG covers both sector-specific solutions in areas such as retail, food and construction, as well as solutions that are useful to all industries, such as customer management, data analytics and inventory tracking. These digital solutions could in turn further bridge the gap between working from home and in the office.

A grant of up to 80% will be available to businesses between April and December 2020.

The eligibility criteria are as follows:

  • Registered and operating in Singapore
  • Purchase/lease/subscription of the IT solutions or equipment must be used in Singapore
  • Have a minimum of 30% local shareholding (for selected solutions only)

More information on the PSG and solutions which are available can be found on the Enterprise Singapore website here.

General Business support

Enterprise Development Grant

The aim of the Enterprise Development Grant (EDG) is to help Singapore companies transform and grow. This grant supports projects falling under 3 key pillars, those being:

  • Core Capabilities
  • Innovation and Productivity
  • Market Access

The grant funds qualifying project costs, such as consultancy fees, software and equipment and internal manpower. It therefore can provide further relief on employee wages. The maximum support level for the grant is up to 80%, or 90% for the most severely impacted companies, which is to be reviewed on a case by case basis. The scheme will run between April and December 2020. 

The eligibility criteria are as follows:

  • Be registered and operating in Singapore
  • Have a minimum of 30% local shareholding
  • Be in a financially viable position to start and complete the project

You can find out more information on the EDG and how to apply here.

Leave Options

As mentioned in our previous blog, in some cases the options mentioned above are of little use for certain industries and vocations. This therefore means that for the period which the lockdown is in force, they will need to be put on leave or even laid off.

Where employees are able to work, but are prevented from doing so due to the lockdown, employers and employees can agree that annual leave be used to cover some or all of the lockdown period on full pay. You are also always able to extend extra paid leave days to all employees should you so wish.

With the help of the Job Support Scheme (JSS) mentioned in our previous blog, employers automatically receive contributions towards the employees which they keep on. Therefore even if employees are put on leave, employers will still be able to pay employees in some capacity. This hopefully provides a strong incentive to deter retrenchment.

If none of the above is feasible and it is decided that employees need to be laid off, it is advisable to point your employees towards the COVID19 Support Grant, if they are eligible. Applications are open from May 2020 and more information on eligibility can be found here. Alternatively, employees can enquire by calling 1800-222-0000 or emailing [email protected].

Employee Upskilling

Workfare Training Support Scheme

Under the Workfare Training Support (WTS) scheme, a number of higher course fee subsidies and Training grants covering 95% of Absentee payroll have been introduced. This provides an opportunity for the time spent away from the office, to be a great way to upskill your employees.

Training accommodated under the scheme includes Singapore Workforce Skills Qualifications (WSQs), Part-time ITE skills certificates offered by the Institute of Technical Education, SSG certifiable skills training courses, as well as standalone skills based modular training.

For an employee to be eligible, they must be:

  • a Singapore citizen;
  • aged 35 years and above on 31 December 2020 (aged 13 years and above for persons with disabilities);
  • earning an average gross monthly income of not more than $2,000 for the months worked; and
  • signed up for any WTS qualifying courses prior to making an application for funding.

For more information on the grants and courses available, as well as how to apply, please follow this link to the Singapore Workfare website.

We hope that this information proves useful to you. If you have any queries on how the above relates to payroll and the SimplePay system, please feel free to get in touch with our customer support team at [email protected].

Keep well. Stay home. Stay safe.

Team SimplePay

COVID-19 – Support for Business

Blog Contents

  • Corporate income tax support
  • Enhanced Job Support Scheme
  • Relief in the form of loans
  • Ministry of Manpower support
  • Central Provident Fund Board support
  • Foreign worker support
  • Employer leave options
  • Options for employees

On 3 April, in light of the increased transmission of COVID-19, Prime Minister Lee Hsien Loong announced a month-long lockdown. With most businesses being unable to operate until 4 May, this will likely cause strain on a lot of companies and households.

In this blog, we shall give information on relief options available to help support your business and its employees over the lockdown period. 

Comprehensive information about each of the support measures available is provided in this booklet, which lays out all of the schemes detailed in the Unity, Resilience and Solidarity Budgets.

Support for Businesses

Support Provided by Inland Revenue Authority of Singapore

As announced in the Resilience Budget on 26 March and the Solidarity Budget on 6 April 2020, the Inland Revenue Authority of Singapore will be implementing a series of support measures to ease financial pressure on businesses.

Automatic Deferral of Corporate Income Tax (CIT)

All companies due to make CIT contributions in April, May or June will be granted an automatic 3 month deferment. If you use GIRO then this will be reflected in the “my tax portal” section, providing you with a new due date. If you are not using GIRO, please use the Corporate Tax Payment Deferment Calculator, to determine the new date for payment.

Should you want further information or if you do not wish to defer your CIT, please refer to the IRAS web page here.

Corporate Income Tax Rebate

In the Government’s Stabilisation and Support Package from 18 February, they announced that there would be a 25% rebate on corporate income tax, up to a maximum of $15 000.

Enhanced Job Support Scheme (JSS)

The Job Support Scheme (JSS) was launched to help businesses retain their local employees during this period of uncertainty. The below Budgets make provision for this:

  • Solidarity Budget – wage subsidy raised for all sectors to 75% of gross monthly wages for the first $4,600 of wages paid to all local employees (citizens and permanent residents) in April 2020.
  • Resilience budget – Depending on which of the three tiers your business sector fits into, you can expect a grant of 25%, 50% or 75% of your gross wages for the first $4,600 of wages paid to all local employees. This scheme shall run for 9 months, from October 2019 to July 2020. Payments can be expected in three tranches in April, July and October 2020.

A great feature of the scheme is that employers do not need to apply for JSS, it is calculated automatically from the CPF contributions. Therefore you can expect this subsidy to support your business over this period.

For more information on this support measure and to see which grant bracket your business fits into, please refer to the IRAS information page here.

Relief in the Form of Loans

Unity Budget – 18 February

  • Enterprise Finance Scheme (EFS) – In the Stabilisation and Support Package it was announced that loans of up to $600 000 would be provided to SMEs in the form of working capital.

Resilience Budget – 26 February

  • Temporary Bridging Loan Programme – This programme has been extended to all sectors, with the maximum amount now being $5 Million.
  • Enterprise Finance Scheme (EFS) – The maximum loan quantum for SME working capital was increased to $1 million.
  • EFS Trade Loans – Trade loans were increased to a maximum of $10 million, whilst the Government also increased its risk share to 80% for these loans.
  • Loan Insurance Scheme – Loan insurance premiums can be subsidised by up to 80% under this scheme.

Solidarity Budget – 6 April

  • Government risk share – For the EFS-Trade Loans, EFS-SME Working Capital Loans and Temporary Bridging Loan Programme, The Government has increased its risk share to 90%.

Support Provided by the Ministry of Manpower (MOM)

In addition to the above, MOM has released several support programmes for businesses. For more information on all of the schemes mentioned below, please follow this link.

 For business employers with foreign workers, information on:

  • Levy rebate and levy waiver for business employers
  • 3-month extension of levy payment timeline for SMEs
  • Transfer foreign workers across sectors to manage manpower needs
  • Refund of Man-Year Entitlement (MYE) for constructions firms
  • Temporary Housing Support for employers affected by Malaysia’s MCO

For business employers affected by Leave of Absence (LOA) or Stay Home Notices (SHN), further information on:

  • LOA/SHN Support Programme for employers in healthcare, education and eldercare sectors
  • LOA/SHN Support Programme for employers in all other sectors
  • LOA/SHN Support Programme for employers implementing company-imposed LOA

For business employers implementing a flexible work arrangement (FWA), further information on:

  • Enhanced Work-Life Grant (WLG) for flexible work arrangements

For Self Employed Persons (SEPs), further information on:

  • LOA/SHN Support Programme for SEPs in healthcare, education and eldercare sectors
  • LOA/SHN Support Programme for SEPs in all other sectors
  • LOA/SHN Support Programme for SEPs on self-imposed LOA

For Foreign Domestic Worker (FDW) employers, further information on:

  • SHN support for FDW employers

Support Provided by the Central Provident Fund (CPF) Board

The Unity, Resilience and Solidarity budgets made for several support measures that the CPF can provide. These are explained in more detail on the CPF Website.

These budgets have made provision for three cash payouts for Singapore citizens: 

  • The Solidarity Budget is to automatically pay $600 to each adult Singapore citizen in April 2020. More information is found in the CPF website linked above. 
  • The Resilience budget will pay adult Singapore citizens over the age of 21 a further payment in the form of the Care and Support Package. This will be paid out in June 2020. More information on the amounts can be found in this infographic, under “Supporting Families”.
  • The Workfare Special Payment Package is also available as a cash payout of up to $3000 for Singapore citizens who received workfare payments for work done in 2019.

If you are a permanent resident with an immediate family member who is a Singapore citizen, you can also receive the Solidarity Budget cash payout. In order for this you must apply through go.gov.sg/sppr.

Additionally, this page covers a special allowance for remote working, which are not subject to CPF.

Leave Options for Employers if employees are unable to work

Regardless of all the support measures put in place, in some situations it is not practicable to continue business operations during the lockdown, meaning that employees will need to be put on leave.

Where employees are able to work, but are prevented from doing so due to the lockdown, employers and employees can agree that annual leave be used to cover some or all of the lockdown period on full pay. You are also always able to extend extra paid leave days to all employees should you so wish.

Where none of the paid leave types are an option, if it is possible to find an agreement between the employer and employees, instead of ending the employees service you can form a special leave type on SimplePay. For further information on creating a custom leave type on SimplePay, please visit our help page here

If it is agreed that the employee is not to be paid during this period, it may be beneficial to direct them to the table in this link. The Key Scheme labelled “Temporary Assistance” can provide some money for them in the interim.

Options for Employees

Deferment of Tax Payment

If your employee pays tax under the GIRO or lump sum method, they are entitled to apply to defer tax by 3 months. 

  • For employees paying tax under GIRO, you can opt to defer your tax due in May, June and July 2020. In order to partake in this scheme they must sign up by 31 July 2020. They can sign up for the deferment here.
  • For employees due to pay tax as a lump sum in May, June or July 2020, they can also defer payment by 3 months.

For more information on deferments of employee tax, please follow this link.

Taxpayers who need help with tax payment

If as a result of the COVID-19 pandemic you are in financial difficulty and are struggling to pay taxes, you can directly apply for a longer payment plan on GIRO, under “my payment plan”, which can be found in the “My tax portal”. 

If a deferment is going to prove insufficient and you require other forms of help, IRAS encourages you to get into contact with them, where they will consider applications on a case by case basis.

This is just a summary of some of the options available to support businesses and employees. For the comprehensive list of support available, we would recommend that you read through the linked booklet at the top of the blog.

Should you have any questions on this blog, please feel free to get in contact with our support team at [email protected]

Keep well. Stay home. Stay safe.

Team SimplePay

New Feature: Managing End of Service in Bulk

With the spread of COVID-19 globally, we decided 2 weeks ago to transition our entire team to remote work. It was a bit daunting at first, but we’re grateful to be able to say it’s largely business as usual again at SimplePay (albeit with a bit more distance between us and significantly more Zoom meetings every day).

With that in mind, we have been hard at work to ensure we reduce the burden on employers and payroll administrators where possible. We have introduced new functionality to allow users to manage their employees’ services in bulk. A new Employee Actions section has been added to the Bulk Actions page to allow users to do the following for their employees in bulk:

  • End Service
  • Reinstate
  • Undo End of Service

This new bulk functionality allows you to manage multiple employees’ services in one place on SimplePay without requiring you to navigate to each employee, one at a time.

To learn more about how this functionality works, head over to our help page here.

For larger companies we recommend limiting this bulk functionality to batches of 50 employees to ensure smoother results.

If you have any questions, please contact our support team.

Team SimplePay

Year in Review

As 2019 (and the decade) draws to a close, we’d like to thank you for choosing SimplePay as your payroll software provider. We really value the loyalty, ideas, feedback and love that we get from you, our clients.

We would also like to take this opportunity to reflect on the year that has been. 2019 was certainly a year of growth for our team. We changed our branding to better represent ourselves as a global entity and were honoured to be nominated as a Xero App Partner of the Year for South Africa. Some of the major features and functions that we accomplished were:

  • Custom items based on system items, and the subsequent expansion of this feature
  • Custom employee fields in Basic Info
  • A new leave days report
  • Customisation of employee self-service
  • Bulk actions for once-off payslips and overriding payslip end dates
  • Leave expiration
  • Additional customisation for employee payment dates
  • QuickBooks integration upgrade
  • Automatic logout for idle accounts

In 2020, you can expect the team to continue striving to enhance your payroll experience. As always, all added features are completely free for all and do not change the monthly fee that you pay. 

We have already begun work on a Partner Programme, and look forward to sharing more about this exciting new offering early in the new year.

From all of us here at SimplePay, have a joyful festive season. We are looking forward to a great 2020 together!

Team SimplePay

Automatic Logout Feature

We are happy to announce a new security feature as part of our ongoing commitment to protecting your data and helping you stay safe online. We already have the highest of security standards in place, and last year we introduced an optional 2-factor authentication feature to prevent access to your account if someone has your password. Now, our optional timeout feature allows you to choose how long the system can be left idle for before automatically logging you out of SimplePay.

With this new feature, if you forget to log out of SimplePay, the next person that uses that computer or electronic device will not have access to your account. This is especially beneficial to you if you share computers in the workplace, if you work on public computers or if you are concerned that someone will use your electronic device when you leave it unattended.

To access this feature:

  • Go to the Profile icon and select User Profile
  • Click on Lock screen after timeout
  • Select a timeout option.
    • If you select ‘Disabled’, you will not be logged out of the system, no matter how long a page has been left idle for.
    • If you select a time from the menu (e.g. ‘1 hour’), it means that the system will log you out if there has been inactivity for the time specified.
  • Click Save

Just another way that SimplePay is helping you take care of your sensitive employee data.

Team SimplePay

QuickBooks Integration Upgrade

As the year draws to a close, our holiday elves have been bustling behind the scenes to enhance your payroll experience, focusing on our QuickBooks integration. SimplePay integrates with both QuickBooks and Xero, allowing you to send your payroll information straight from SimplePay into your general ledger accounts with the click of a button. This means that you do not have to switch between systems to transfer information, saving you time and reducing the possibility of human error.

You’ll be happy to hear that our QuickBooks integration has been refined to give you an upgraded user interface and setup. These improvements will make the process easier to navigate and simpler to understand if you wish to integrate your payroll and accounting information.

If you have already integrated QuickBooks and SimplePay in the past, please note that you may be required to re-authenticate your account due to the work done behind the scenes.

For more information on integrating SimplePay with QuickBooks, head on over to our help page.

Team SimplePay 

We’re App Partner of the Year Finalists

SimplePay is delighted and proud to announce that we have been chosen as a finalist for the App Partner of the Year: South Africa for the Xero Awards taking place in March 2020. Xero is the leading cloud-based accounting software in the market and we are honoured to be recognised for our integration and synergy.

As SimplePay uses the same approach to Xero integration in all our regions, you can be assured that you are receiving the same quality features no matter what region you are in. We aspire to be finalists in all regions when these awards are announced in the future. 

A huge thank you to our wonderful team. Your dedication and commitment to making SimplePay the best cloud-based payroll system for our customers has made this possible. And of course, an even bigger thank you to our customers. Without your support, loyalty and feedback, we wouldn’t be what we are. We look forward to continuing to serve your payroll needs.

To find out more about SimplePay’s integration with Xero, head over to our help page here.

Team SimplePay

New Feature: Employee Leave Expiration

Introducing the latest system expansion from the SimplePay team: employee leave expiration for leave days carried over.

With our aim to give you the ultimate payroll experience, you can now customise your leave settings even further by specifying how long leave carried over from a previous
leave cycle remains valid for. For example, you might have a policy that any unused leave from 2019 may carry over to 2020, but if it is not used by the end of June 2020, it will expire and be forfeited.

This is usually done to ensure that your employees’ leave does not excessively accumulate. In addition, by prompting employees to take their leave in due course, it leads to increased employee well-being which has long-term benefits for both employees and the company. Before implementing this on the system, ensure that it aligns with your company’s leave policy and your employees’ contracts to avoid any labour disputes.

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To make use of this new feature on current policies, follow these easy steps:

  1. Go to Settings > Leave.
  2. Click on View next to the leave type that you wish to edit.
  3. Under Available Entitlement Policies, click on View next to the entitlement policy that you wish to edit.
  4. If the Allow leave to be carried forward to next cycle? checkbox is set, there will now be an additional line that appears under it.
  5. In the new field , enter the number of months that leave must be held for before expiring.
  6. Click Save.

If you are creating a new leave policy, you will be able to follow the same process when creating the entitlement policy.

For more information on creating and editing leave entitlement policies, head over to our help page here.

Team SimplePay